Delivery & Returns
Due to current UK lockdown restrictions, we are only able to post twice a week, on Mondays and Thursdays. Any orders placed after 10am on those days will be posted on the subsequent day.
We ship items using Royal Mail Second Class. There may be some delays due to lockdowns limiting our access to the office.
Please check individual product pages to see if an item is on backorder. These items will typically arrive with us within 2 weeks, but this information will be listed on the relevant page.
Within Europe, we use Royal Mail International Standard postage. Packages should be delivered within 5 working days, although please allow for 10 working days before contacting us if your item has not arrived.
For the rest of the world, we use Royal Mail International Tracked. Packages should be delivered within 7-10 working days, but please allow for 14 working days before contacting us if your item has not arrived.
Any issues or queries, please contact firstname.lastname@example.org.
We do not offer refunds, but are happy to exchange merchandise. Please contact us detailing which item you are returning and what you would like to exchange it for, as well as a photograph of your postal receipt so we can reimburse the cost of return. We only accept exchanges within 28 days of purchase.